Refund Policy for birthdaysongmaker
Effective Date: March 1, 2024
Welcome to birthdaysongmaker! This refund policy aims to clarify the refund rights and restrictions of customers who purchase the Happy Birthday Song digital subscription service provided by birthdaysongmaker when enjoying regularly updated and personalized content, and to ensure the fairness and transparency of transactions.
1. Overview of paid content
This paid service includes but is not limited to providing a certain number of personalized happy birthday song generation, including but not limited to lyrics and music elements customized according to user needs.
2. Refund conditions
- The service does not meet expectations: If the user believes that the service content significantly deviates from the promotion or does not meet expectations within the seventh day of subscription, he or she can submit a detailed explanation and apply for a refund. We will decide whether to approve a refund based on a case-by-case assessment.
- Repeated charges: For repeated charges caused by system errors, users have the right to apply for a refund of the overcharged portion.
3. Situations in which refund is not applicable
- Users request refunds due to changes in personal preferences (such as no longer liking a certain style of music).
- The user fails to cancel the automatic renewal in time and the continuous subscription fee is deducted.
4. Refund process
- Application submission: Users need to submit a refund application through the subscription management page in their Paddle account, explain the reason for the refund, and provide necessary supporting materials.
- Review processing: We will complete the review within 5 working days after receiving the application. During this period, further communication may be required with the user to verify the situation.
- Refund execution: After approval, the refund amount will be refunded through the original payment channel within 10 working days.
5. Contact Us
If you have any questions about this Refund Policy, please contact us at
[email protected].
By using our Website, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.
